Just purchased an iPhone. I know, very exciting. But I had a few questions, so I called ATT.  I got right through (courtesy of Get Human, by the way) and had all my questions answered by a friendly and knowledgeable guy named Brad. But at the end of the call, something weird happened. Brad said, approximately: “Thank you for calling ATT.  My name again, is Brad.  It’s been a pleasure serving you and we appreciate your business and how long you’ve been a customer.  We know that you are the most important […] Click to read more…