Category Archives: Voice/Tone/Trust Building

The Heart Of The Matter

“In the factory we make cosmetics; in the drugstore we sell hope.” Charles Revson Five years ago this month, I had emergency heart surgery. It was totally unexpected. (That was the emergency part.) I’d been having chest tightness for a few years whenever I exercised, but none of the medical professionals I consulted seemed to think it was anything serious. But then one morning, I got back from a run and had a very strong urge to go to sleep. […] Click to read more…

 

Be More Likeable, Get More Clients

I got an email out of the blue this past Monday. Well, not really “out of the blue” … it was from somebody I know. But it was unexpected, nonetheless. It came from Abigail (not her real name), a small business owner and woman I’ve known for at least ten years. Maybe closer to 15. We live in the same town but rarely bump into each other. And yet our paths intersect here and there. Listen To This Post I’ve […] Click to read more…

 

The Benefits Of Going “Off Script”

Unless you’ve been living under a rock (and if you have, I mean no disrespect), you probably heard about the embarrassing mistake that occurred during last Sunday’s Academy Awards ceremony: Jimmy Kimmel was hired as host. Ha Ha!! I’m kidding. The mistake, of course, is that when it came time to present the award for best picture, the wrong envelope was handed to presenter, Warren Beatty. As a result, the award was erroneously given to La La Land rather than […] Click to read more…

 

Do Your Prospects Trust You? Try This.

Do you have big plans for the weekend? I do. Beginning tonight at 6 pm and running through mid-day on Sunday, I will be reunion-ing (unless there is no such word) with my old business school buddies. It’s not just any reunion, either. It’s our 30 year. And what a great time we had back then. Going to classes, drinking beer, staying up late, going out dancing, and doing the things that unmarried 25-year-olds tend to do (don’t make me […] Click to read more…

 

Can You Hear Me Now?

It’s spring, which can only mean two things: I’m a year older than I was last spring. It’s time for the high school talent show. I’ll spare you the decrepit details on #1, so let’s talk about the second. Each spring, here in my little town of Hopkinton Massachusetts, the high school puts on a talent show. Although technically accurate, it should really be called a music show. Because while there is the occasional brave soul who steps up with […] Click to read more…