Category: Growing Your Business

Too Small to Fail

A few years ago, my son Evan and a friend started a board game company. It’s grown quite nicely, allowing them both to quit their jobs and do this full time. At some point over the past year, they started outsourcing customer service to a wonderful, perpetually cheerful woman named Sarah. She works virtually and part-time, as needed. Most of her customer service role – all done over email – involves responding to customers whose games were either damaged in transit or never arrived at all. Everything is shipped through third parties (Amazon, […] Click to read more…

Reverse Healing

Alert readers may recall that I had shoulder surgery recently. In fact, as I write this, it has been exactly six weeks to the day since I went under the knife (not that you bothered to call). How has the recovery been? Well, as the old saying goes, there’s not a lot about it that reminds you of opening presents on Christmas morning. It’s a slow and painful process. And yet, despite all that, I have to say that the human body’s ability to heal is pretty remarkable. Think about it. Somebody […] Click to read more…

Off-Peak Performance

With Thanksgiving just around the corner, my immediate family decided to gather in Atlanta last weekend for an off-peak version of this annual event. Was it because we were hoping to save money on the cost of a bird? No, but you raise a good point. Rather, it was because with my three grown children spread out across the country like election night journalists – Atlanta, Denver, Portland Oregon – and my wife and me living in Massachusetts, the logistics of getting everyone together for a Zoom call, let alone a […] Click to read more…

Should You Speak For Free?

My friend Steve is the lead singer in a terrific local cover band. They play at nearly every big event here and in surrounding towns, not to mention showing up regularly at nearby craft breweries, fundraisers, and the occasional high-end birthday party. I see him most Tuesday nights at our town’s dive bar, a regular occurrence for five or six of us that’s punctuated with beer and idiotic conversation. Sometimes, if he has an upcoming gig (it’s fun to say “gig”), Steve will share the set list with me. That’s when […] Click to read more…

Ice Ice Baby

We were on vacation last week in Iceland, a country that has almost as many beautiful waterfalls as it does words containing silent consonants. It was, as you have no doubt heard or perhaps even experienced, spectacular. Like most visitors, we ran the table of available activities… …hiking on a glacier; horseback riding on the beach; bathing in a hot spring; pushing an unsuspecting sheep over the edge of a cliff (don’t write to me; I am kidding). All in all, a terrific week … although it was not what I expected. […] Click to read more…