Monthly Archives: February 2010

Loving Mr. Fix-It

When it comes to fixing things around the house, my skill level falls somewhere between “expert” and “bungling.” Hang a picture to the exacting standards of my 13-year-old daughter, Emily? No problem. Install a ceiling fan in a bedroom? Please… you may as well ask me to remove one of your kidneys. And so earlier this week, when my wife Linda informed me that, “The clothes dryer is turning, but it’s not giving off any heat,” I had to first […] Click to read more…

 

John Lennon and You

Just read an article in Rolling Stone magazine called “Why the Beatles Broke Up.” Really interesting if you like Rock n’ Roll back stories (I do). Here’s what stood out for me the most: How insecure John Lennon was about his own abilities. Despite all the money, fame, adulation and music he created, when he compared himself to Paul in particular, he had a nagging self-doubt. John Lennon, self-doubt? For me, it’s a pretty good reminder that reaching a level of […] Click to read more…

 

Are You Too  Impressive?

It’s Super Bowl weekend, and you know what that means: Lots of drunken people whose names I can’t remember, standing around and shooting the breeze. It’s kind of like the House of Representatives, with a little football thrown in. Many of these “fans,” of course (I count myself among them), know next to nothing about the game. The event itself is the draw, and I wouldn’t be surprised if 75% of Super Bowl viewers never watch another game all season […] Click to read more…

 

Are You Believable?

I took this picture over the weekend at the supermarket. It was in the drug aisle — a popular spot for shoplifters (that’s not why I was there). Now here’s the thing.  As a customer, I have no problem with the supermarket installing a camera and no objection to their telling me about it. The mistake, however, is posting a sign with a plausible-sounding reason, instead of just telling the truth.  After all, what exactly are these cameras protecting me from… a riot […] Click to read more…

 

Your Best Marketing Tool

I had two surprising customer service experiences this week: 1. My physical therapy office, whose therapists I have always loved, has a new, super-unfriendly, not-at-all-interested, receptionist.  I’m surprised how quickly this has soured me on the entire practice. 2. I received two unsolicited follow-up calls from two different Bank of America employees, to make sure that the debit card we ordered and needed on short notice had arrived safely.  I’m surprised how much this has done to soften my view […] Click to read more…