Monthly Archives: January 2010

4 Elements of Better Writing

It was January 2007, and I was lying in bed, minding my own business. My wife Linda and I had just heard a story on the radio about the previous day’s Martin Luther King, Jr. holiday. Apparently, cities across the country were encouraging residents to make it a day of volunteerism… “A day on, not a day off.” Linda, being the sort of person who doesn’t sit on the sidelines, leapt out of bed (I’m exaggerating) and declared, “Our town […] Click to read more…

 

Are Congratulations in Order?

I called my friend Barry to tell him I bought an iPhone. His one word response: “Congratulations.” It wasn’t until later on that it struck me how impressive that was.  Here I’ve paid a fair amount of money to buy a product, and someone who’s already taken the leap congratulates me on the decision I’ve made. If you ask me, this should be the goal for each of our respective businesses: “I just signed on with Jane to be my life […] Click to read more…

 

Where Are You Needed The Most?

Just had a toilet replaced in our downstairs bathroom (don’t worry, this post won’t be creepy). It took the plumber one hour, from start to finish. As you’d imagine, he didn’t even break the seal on the toilet installation manual that he left behind for us.  He does so many of these, I’m sure he could install a toilet with his eyes closed (not that I am recommending this). For me, however, a toilet installation would take all weekend. Not […] Click to read more…

 

Relationship is More Than Just the Right Words

Just purchased an iPhone. I know, very exciting. But I had a few questions, so I called ATT.  I got right through (courtesy of Get Human, by the way) and had all my questions answered by a friendly and knowledgeable guy named Brad. But at the end of the call, something weird happened. Brad said, approximately: “Thank you for calling ATT.  My name again, is Brad.  It’s been a pleasure serving you and we appreciate your business and how long you’ve been […] Click to read more…

 

How Necessary Are You?

I was thinking this morning about when I used to have a job. It’s coming up on 10 years (June) since I left. I remember how my leaving posed no particular problem for our customers or our organization.  Some of my co-workers may have had to temporarily pick up the slack, but to the extent my leaving left a hole, it was instantly filled. Today, if I decided to suddenly change course and stop doing what I’m doing, it wouldn’t […] Click to read more…