Monthly Archives: May 2006

Handling Negative Reader Feedback

My newsletter from April 21st (“Running To The Finish Line”) included the following sentence: “… I’m sure I also got you thinking about the next obvious question: When do I write the damn thing?” Newsletter reader Lori Buffum, Website Writer/Editor at the Texas Heart Institute, responded with the following comments: “As one of your faithful readers…I enjoy the chatty, honest, and very human nature of your newsletter. There is always a smile tucked in with little (fat-free) nuggets of wisdom. […] Click to read more…

 

American Idle

Lately, my wife Linda and I have been thinking about doing some home improvements (don’t ask). And so the other day, I picked up the phone and called my friends over at Bank of America, to see about getting a home equity line of credit. I pressed “1” to let them know I spoke English and “3” to let them know I wanted a home equity loan. I heard a few beeps, and then the following message: “All representatives are […] Click to read more…