Monthly Archives: March 2004

All Relationships Are Local

Several years ago, the company I worked for was purchased by a telecom giant whose name I won’t mention, other than to say that it kind of rhymed with “Hey Tea & Tea.” A few weeks after the announcement, we got word that the CEO of our new owner was coming to town to speak on a panel. Hoping to get a first hand look at him, a bunch of us drove into Boston to see the event. What can […] Click to read more…

 

Baby You Can Drive My Car

About a year ago, my wife Linda and I bought a new car; a Honda Odyssey minivan. It’s a terrific vehicle, and despite my initial fears, I have to admit that even the buying process itself was flawless; a textbook example of what good customer service ought to be. The dealer was courteous and dependable, and in the end he even delivered the car to our house, despite the fact that we live a good 20 miles away. Not only […] Click to read more…