Monthly Archives: July 2000

Make Your Misteaks (Oops) Now!

Although I may have never set foot inside your office, I am well aware of an internal debate taking place over there. The debate has to do with how quickly you should be integrating the Internet into the way you do business. As a traditional company, you don’t rely on the Internet per se to conduct your business, and you still have many, many customers who don’t have Internet access at home (estimates for the Northeast currently hover at about […] Click to read more…

 

Little Things Go A Long Way

Just last week I had a PERFECT online customer service experience. In this case, the company — GetConnected.com — was successful in both taking advantage of the power of the web, as well as in properly executing on some tried and true customer care techniques from the offline world. Together it made for an outstanding experience. Here’s how it all started. . . On Sunday June 25th, I ordered wireless service through the GetConnected web site (http://www.getconnected.com). A few days […] Click to read more…