Monthly Archives: March 2000

This Time, It’s Personal

Key Points in This Issue: Your customers want to communicate with you. Your customers want a relationship with you. There’s a lot of talk in the media these days about how technology in general, and the Internet specifically, is leading us to a place where human interaction will be infrequent and impersonal. Citing the increased use of email as a favorite example, the argument goes that as electronic communication becomes the norm, it will gain a greater and greater share […] Click to read more…