Category Archives: Voice/Tone/Trust Building

You Delight Up My Life

Here are the three things I love most about the house we moved into this past July: The sunsets. We are up on a little hill; the field behind us faces west and is wide open. Beautiful, nearly every night. The quiet. The bathroom fans are practically silent. The steps to the basement don’t squeak. The kitchen drawers are unslamable. The size. It’s small. If you can’t find something – a shoe, a hat, a spouse – there are only […] Click to read more…

 

For What Do You Stand?

I really had no intention of teaching myself an important lesson this past Monday. I thought I was just drinking coffee. But there I was, sitting in a local Starbucks with my friend and fellow business owner Victoria. We were talking about the usual stuff: Our families, the weather and, of course, swapping ideas to help our respective businesses. As is my nature, I was enjoying my own prolix (look it up) ramblings regarding my new book, The Likeable Expert: […] Click to read more…

 

Cover Of The Rolling Stone

I subscribe to just two print magazines: Inc., because it helps me build my business. Rolling Stone, because it helps me appear cool in front of my children (although I’m pretty sure I lost that battle at “print magazines”). Rolling Stone covers music, of course. But there is also, usually, an article about somebody otherwise famous. Listen To This Post Last month’s featured famous person was comedian Chris Rock. There’s something about stand-up comedy that I find endlessly fascinating. In […] Click to read more…

 

The Heart Of The Matter

“In the factory we make cosmetics; in the drugstore we sell hope.” Charles Revson Five years ago this month, I had emergency heart surgery. It was totally unexpected. (That was the emergency part.) I’d been having chest tightness for a few years whenever I exercised, but none of the medical professionals I consulted seemed to think it was anything serious. But then one morning, I got back from a run and had a very strong urge to go to sleep. […] Click to read more…

 

Be More Likeable, Get More Clients

I got an email out of the blue this past Monday. Well, not really “out of the blue” … it was from somebody I know. But it was unexpected, nonetheless. It came from Abigail (not her real name), a small business owner and woman I’ve known for at least ten years. Maybe closer to 15. We live in the same town but rarely bump into each other. And yet our paths intersect here and there. Listen To This Post I’ve […] Click to read more…